Appliance Service and Repair
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Why choose us?
How to prep for your service call
Before you call us, be prepared to answer these questions:
1. What is the make, model number and serial number of your appliance needing maintenance or repair?
2. What was the purchase date of the machine and where did you purchase it from?
3. Is your machine under warranty or are you responsible for payment?
4. Can you provide a thorough description of the problem to help with diagnostic?
5. What days are you available to schedule your service appointment?
The more information you can give us, the better!
We ask that our customers provide this information to us as much information as they can upfront, because it helps our techs identify the potential problem beforehand and come to your home prepared with necessary replacement parts that work with your specific appliance. This can save you an additional service trip which will save you time and money.
Westside has the largest stock of parts in Central Iowa, however, for some appliances, we may need to special order your part. By providing us with the information needed about your specific appliance upfront, we can order these parts in time for your appointment.
Make sure there is clear access to the appliance that needs repair
Cleaning up around your appliance will make your technician’s job easier and faster. Remove anything or anyone (small children and pets included) from the room or area around your appliance. This will give the technician space to work, as well as prevent any safety hazards for kids or pets.
Avoid using your appliance before your Technician arrives
Discontinue use of any appliance needing service at least 3 hours before your appliance repair technician is scheduled to arrive. If your stove or oven is too hot, the technician may not be able to do his or her job. Be sure to keep it plugged in and connected to the gas line for our technician to run diagnostics.
What’s New at Westside?
Unlocking Success: Westside Appliance Repair at ASTI 2024
At Westside, we’re always looking for ways to continue our education, stay up to date on current trends in our field, and learn from the experience of industry experts and peers. Earlier this month, members of our management team visited the neon city of Las Vegas to attend the United Appliance Servicers Association’s Annual Service […]
Westside: Your Trusted Whirlpool Certified Care Servicer in Iowa
In the world of home appliances, reliability and expertise are paramount. When it comes to your Whirlpool, Jennair, Kitchenaid or Maytag appliances, you want service that is not only trustworthy but backed by the manufacturer. That’s where Westside stands out – as the only Whirlpool Certified Care Servicer in Iowa, we bring unparalleled expertise and […]
Have a Video of Your Appliance Malfunctioning? Text Us!
We understand that appliance issues can be frustrating, and scheduling a repair visit without knowing the potential problem can be time-consuming. That’s why we’re thrilled to introduce a new way for our customers to streamline the repair process – with the ability to text us a video of your appliance not working as it should. […]