Iowa's only Whirlpool Factory Certified Servicer. Background-checked techs. Upfront pricing. We fix it right the first time — or we make it right.
Why West Des Moines Homeowners Choose Westside
There are a lot of options out there — some good, some operating out of a van with no insurance and no accountability. Here's what actually separates Westside from the rest.
This isn't a badge anyone can buy. Factory certification means our techs are trained directly by Whirlpool, and we carry parts most shops have to order. That's why we fix it on the first trip nearly every time.
You're letting someone into your home. We take that seriously. Every Westside technician is vetted before they ever knock on your door — and we hire employees, not random subcontractors.
We respect your time. You'll get a narrow arrival window and a heads-up call before your tech arrives — so you can go about your day, not sit around waiting.
No surprise invoices. No fees that appear after the job is done. We tell you what it costs before we start, so you can decide with full information.
Every repair we do is backed by a 30-day labor warranty, and all parts carry the manufacturer's warranty. If something isn't right, we come back. Simple.
Floor coverings, protective mats, clean work habits. Our techs leave your home the way they found it — or better. No mess, no damage, no excuses.
Know What You're Getting
When your refrigerator dies or your washer stops mid-cycle, it's tempting to call whoever answers first. Before you do — ask these questions. The answers matter.
| What to Look For | Westside Appliance Repair | Typical Garage Operator |
|---|---|---|
| Fully licensed & insured | ✔ Yes | ⚠ Often unknown |
| Factory-certified by manufacturer | ✔ Whirlpool Certified | ✘ Rarely, if ever |
| Technicians background checked | ✔ Always | ✘ No standard process |
| Drug tested employees | ✔ Yes — periodic testing | ✘ Typically not |
| Physical business location | ✔ Urbandale, IA | ✘ Home address or none |
| Employs techs (not subcontractors) | ✔ Yes — our own team | ⚠ Often subcontracted |
| Parts stocked for first-trip fix | ✔ Extensive stock | ⚠ Usually order & return |
| Upfront pricing before work begins | ✔ Always | ⚠ Varies widely |
| Repair warranty | ✔ 30-day labor warranty | ✘ Rarely offered |
| In business 80+ years | ✔ Since 1941 | ✘ Often new or unknown |
| Online scheduling available | ✔ 24/7 online booking | ✘ Usually phone-only |
* Based on common characteristics of unlicensed or independent one-person repair operations. Always ask any provider these questions before booking.
Be a Smart Buyer
Any reputable repair company should be able to answer these without hesitation. If they can't — or won't — that's your answer.
If an uninsured tech is injured in your home or causes damage, you could be on the hook. Always ask for proof.
This is someone coming into your home. Background checks and drug testing are non-negotiable for peace of mind.
Modern appliances are complex. Experience reduces the chance of misdiagnosis — and a second service call you'll pay for.
A real address means they can stand behind their work long-term. Garage operations can vanish overnight.
Vague estimates and surprise invoices are red flags. You should know the cost before work starts, not after.
If they won't stand behind the repair, why would you trust them to make it? A warranty shows confidence in the work.
Online reviews don't lie. Look at volume, recency, and how the company handles the rare negative response.
Westside checks every box. Schedule your repair today — no surprises, just results.
What We Fix
From refrigerators to gas fireplaces — if it runs in your home, chances are we fix it.
Brands serviced include Whirlpool, Maytag, KitchenAid, Amana, Samsung, LG, GE, Frigidaire, Electrolux, and more.
Real Customers. Real Results.
Don't take our word for it.
Over the past few years, they've been to my home to repair my refrigerator, washing machine and dishwasher. All of my experiences were very positive. The technicians were knowledgeable and were able to diagnose and fix the problems quickly.
Fees were discussed up front and there were no 'surprise costs' when it came time to settle up. Jay and Jeff were both professional and friendly and talked me through my options and pricing every step of the way. You guys just became my first phone call.
Easy to make appointments online, they follow up by email and text, they contact you on the day of the appointment and give you an idea of the time they will arrive, they arrive on time, they are very professional. I could not be happier.
Call during business hours for same-day availability in West Des Moines — or schedule online anytime, 24/7.
Business Hours: Mon–Fri 8am–5pm · Sat 8am–12pm · 2877 99th St., Urbandale, IA
