Most of our clients are surprised to learn that here at Westside we run approximately 110 service calls each day in the Des Moines metro area. Currently, we have 15 repair technicians. In order to meet the large number of customer repair requests each day, we have to be as efficient as possible.
When you call us or schedule an appointment online, our customer service representatives examine each technician’s workload within the following days. We gather as much information (sounds, error codes…) about your broken appliance as you can provide us. Based on that information we attempt to identify the potential repair solution. Your Westside technician will bring parts that will hopefully resolve the problem on the first trip to your home.
Click here to learn how to prep for a service call! Providing us with the brand, model and serial number of your appliance will help us to accurately identify the solution and assists the technician in bringing the correct part on the first visit. If you have trouble finding your model number, check out our guide on where to find it for your specific type of appliance.
Our technicians plan their own route each day to fit in more appointments and minimize their driving time. Your assigned repair technician will give you a call or text by 9 AM the morning of your appointment to give you 2-hour window of time that you can expect them to arrive.
If you have any questions regarding our scheduling process, do not hesitate to contact us. We look forward to working with you on your next appliance repair, dryer vent cleaning or gas fireplace service!
Thank you,
Joe Chmelka
Owner and CEO of Westside Appliance Repair
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