Looking for some expert appliance repair advice? Westside Appliance Repair’s Owner and CEO, Joe Chmelka, always recommends passing on purchasing (or renewing) their appliance’s extended warranty through the manufacturer. “I always tell friends and family NOT to buy the extended warranty. They are typically expensive, and the money does not stay local!”
While extended warranties may sound like a great safety net, extended warranty companies are not easy to deal with when your appliance breaks down. Instead of having a staff of repair technicians, they rely on local companies like Westside to complete the repairs for them. Because the manufacturer or extended warranty companies want to make money too, they pay us a much lower rate than what we’d typically charge customers. Therefore, we use our discretion based on profitability and workload to decide whether or not to take the repair (most of our local competitors also decline these jobs). The companies that pick up these jobs are typically inexperienced.
With an extended warranty, you may be paying MORE to have a much longer wait for your service to be completed – and you will have to wait even longer after the initial diagnosis for your appliance part.
Skip the extended warranty and call Westside at 515-276-8899 (or visit our online scheduler) the next time your appliance is on the fritz! We offer a VIP program that puts you on our priority repair list for guaranteed service within 1-2 business days. Learn more about our program here!
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