You do your part as an informed consumer to find the appliance repair company with the best price in town. Why, then, do you find yourself paying more for your completed repair compared to another company that might have given you a higher quote over the phone? Each company has what they call a “trip fee” or “diagnostic fee” which is the charge for the travel, labor and expertise of their technicians to diagnose your appliance’s problem. From there, they will charge a separate cost to repair your appliance.
We’ve found that in Central Iowa, some of our competitors have been charging a lower trip fee (or waiving it altogether if you choose to complete your repair with them) to appear to be the cheaper option. They’ll then charge a premium for the actual repair of the appliance with hidden fees to make up for the cheaper diagnostic fee – often coming in higher than our prices.
How We Price Our Services
We don’t price our services by the hour since we’ve found this pricing structure can be impacted by the experience level of the technician. We don’t price per technician, either, because all of our techs have gone through a rigorous training program and are held to the same high standard of service whether it’s their first service call or their four hundredth. Instead, we utilize the National Flat Rate Appliance Repair Pricing/Blue Book Major Appliance Job Rate Guide to determine the price of a repair. This price guide is developed by industry experts and relies on the complexity of the issue, the need to pull out the appliance, the potential for water damage and a host of other items to determine the cost to repair. It takes into account the complexity, potential liability factors/costs (water damage, scratched floor, etc.) and time to complete the repair in determining the price we charge.
While our trip fee isn’t the least expensive in town (it costs money to employ and train the best technicians that complete repairs in one visit over 70% of the time), we have a standard, regulated fee for your repair itself. You won’t experience any hidden fees.
High-Quality Technicians, Expert Repair Service
Our pricing is not the cheapest in town, because we don’t want to provide the lowest quality service. We hire only the best service repair technicians, and we compensate them appropriately to retain a high-quality team to meet your repair needs. We offer a full benefits package for our employees, including health and dental insurance. Each of our service technicians is required to pass a nationally recognized background check and drug test annually. We keep our service vans and equipment well-maintained (we don’t leak oil in your driveway).
While you’re calling around looking for the best price, ask what is covered in that cost. Is the technician coming into your home licensed and insured in case of property damage? Has the technician coming into your home passed a background check and been recently drug tested? Is the technician factory certified and trained directly by the manufacturer of your appliances?
Our goal is to ensure your appliance problem is resolved quickly and effectively by a repair technician that is experienced, better trained than our competitors and safe to be in your home. We have been proudly serving the Des Moines metro for over 80 years and want to thank our customers for their continued loyalty! With 19 technicians, including local technicians in Ankeny, Ames, Newton, Osceola and throughout the Des Moines Metro, we’ll get to you faster.
Now servicing RV appliances! Schedule your repair and beat the rush before your summer adventure.
Schedule your repair online or call/text us at 515-276-8899.
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