The appliance repair industry has not been immune to the impacts that COVID-19 has had on our economy. While we have the most technicians in town, just like many other local businesses we are working through the pain points of high demand and limited staff. As we experience higher than normal lead times, we wanted to share where the root of the problem is coming from, and what you can do to help the process go faster.
Service Calls Are on the Rise
As many of our customers are working from home, learning from home, and entertaining at home their appliances are getting more use than normal. Therefore, we’ve seen an increase in appliances breaking down compared to previous years. And, with low inventory on new appliances available, those who may have chosen to replace their appliance are instead deciding to repair them.
Parts Shortages Lead to Delays
There is currently a global shortage of appliance repair parts, so once we come to your home and diagnose the issue, we may not have the parts needed to complete your repair. We’re at the mercy of the manufacturers to be able to get us the factory-quality parts you need to keep your newly fixed appliance working for years to come. Because of this, we may need to schedule a second trip to complete our repair once the part is available and in-hands.
One way you can help speed up the repair process is to provide us with your appliance’s make, model, and serial number, as well as a detailed description of the issue, including any error codes your appliance is displaying. Based on this information, we identify a few potential problems BEFORE we come to your home, based on our 80 years of experience repairing appliances, and try to bring the parts needed with us to complete your repair. By getting as much information as possible from you during the scheduling process, we can get your replacement part order in sooner!
Westside is Hiring!
To help meet the growing demand, we are looking for experienced appliance repair technicians to join our team! We are offering a $2,500 sign-on bonus to experienced techs and can assist with relocation expenses. Through our specialized compensation program, technicians have the opportunity to make $75,000-$110,000 or more a year!
We know you’re trusting us to come into your home, so we run background checks and drug tests on all of our employees. Customer service is a priority at Westside, so we look for individuals that are professional, comfortable communicating with customers, and fit in with our culture! If you know someone who would be a great fit, send them our way!
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