If you see your appliance repair technician on their phone or playing a video while working on your repair, rest assured they are not checking their Facebook newsfeed or catching up on the latest podcast. We’re proud to provide our technicians with as many resources as possible, and in our current digital era, this includes phones with access to online manufacturer data sheets, service bulletins and troubleshooting videos. While our technicians are certified factory-trained and natural problem-solvers, each appliance’s make and model is a little different. For unique repairs, they tap into these resources to get your appliance up and running faster – our goal is to complete as many repairs as possible in one trip!
Today’s appliances are more like computers than machines. With multiple control boards and multiple sensors, it is imperative that our technicians have access to all technical documentation relating to each specific appliance. Each appliance has different technical data necessary across each brand and model, which can be quickly and easily found through our manufacturer’s online resources rather than flipping through service manuals. In the times of COVID-19, many manufacturers are opting to only provide digital tutorials, videos, and online manuals on repairing their newest models instead of offering in-person training.
Do you have an appliance in need of repair? Give us a call at 515-276-8899, text us at 515-203-2787, or schedule your repair online!
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