It’s a story we hear all the time… A customer tried a cheaper or faster service company rather than choosing Westside Appliance Repair and wound up needing to use our services after that for the same repair. A common scenario is that a smaller company, usually one or two-man operation, will charge $10 to $15 less for their trip/diagnosis fee to attract business. The trouble is, that small one or two-man appliance repair operation doesn’t have the parts in stock, or they don’t have enough technicians to handle their workload.
You may find that they are VERY focused on collecting the trip/diagnosis fee, but after that first trip they become unresponsive or very slow to react for a second or third visit to finish the repair. The story usually unfolds in a few ways:
“The company came and fixed my appliance, but it is still not working and now they won’t return my phone call…”
“The company came out and said I need a part that I will need to pre-pay for, but I haven’t heard from them in weeks…”
Or our favorite:
“The company came out and told me I need to call Westside to do that repair, then they still collected the trip/diagnosis fee…”
Smaller companies often pass the harder jobs to the more qualified and professional Westside team! That is why they can accommodate initial service trip faster (since they don’t actually do the repairs). These are real examples that have happened in the past few weeks. Faster and cheaper is not always better. You’ll find that you get what you pay for.
The moral of the story is that going with a larger, professional company for your repair is better in the long run! Save your time and money by calling the most trusted appliance repair company with 80 years in business – Westside Appliance Repair! With the largest supply of parts in stock and the most highly-trained technicians in Central Iowa, we will take great care of your appliances, guaranteed!
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