We understand that hiring an in-home service essentially means welcoming a stranger into your house. When hiring an appliance repair company, be sure to hire one that prioritizes trust and safety. At Westside, quality service not only means quick appliance repair performed correctly. To us, quality service is an assurance that our technicians are professional, well-mannered, and respectful to you and your home.
Ask before you hire!
Before hiring an appliance repair company, ask if the service provider has completed a rigorous and comprehensive criminal background check and drug screening on their technicians. Unfortunately, this is not a standard in our industry. We are one of the only companies in town that does them and have also observed candidates with failed background checks getting hired by local competitors. Have peace of mind knowing the technician you are inviting into your home is not only knowledgeable but safe and professional.
What else does Westside do to ensure quality service?
Pre-employment vetting: Along with vetting our technicians with a criminal background check and drug screening, we evaluate our prospective employees for professionalism and a customer-service mindset. We check their driving records pre-employment as well to make sure they are safe, distraction-free drivers.
Factory-certified training: Once employed, our new technicians join our factory certification trainee program. This includes a three-week hands-on training course at Fred’s Appliance Academy in Ohio. We require our technicians to become Factory Certified on Whirlpool product lines (soon GE as well). For Whirlpool, our technicians must pass 44 online tests on subjects including basic electrical knowledge, diagnostic and trouble-shooting appliances, and customer service/behavioral skills. After the initial factory certification, our technicians must attend multiple factory trainings each year on new products and education our manufacturers feel benefit us.
High standards of professionalism: A Westside technician will never come to your home out of uniform. Our technicians keep their vans and their appearance clean. They arrive during the two-hour service window and provide timely service with the goal of completing your repair in one trip if possible.
Ask these questions the next time you are seeking an appliance repair company. You may be shocked by what you learn! Trust the experts at Westside and schedule your appliance repair here.
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