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When your appliances break down, it’s natural to want the quickest and most cost-effective solution. Many homeowners turn to national home warranty programs for repairs, lured by promises of convenience and affordability. However, as a recent NBC News report revealed, programs like American Home Shield (AHS)—one of the largest home warranty companies—have faced thousands of complaints with the Better Business Bureau. These issues highlight why booking directly through a trusted local company like Westside Appliance Repair is often the better choice.
The Problem with Home Warranty Programs
National home warranty programs often promote themselves as hassle-free, but the reality can be quite different. Customers frequently complain about:- Delays in Service: Many warranty programs rely on a network of contractors, which can lead to long wait times for repairs.
- Limited Coverage: Policies often come with exclusions, leaving homeowners with unexpected out-of-pocket costs.
- Unreliable Contractors: Some contractors may be underqualified or incentivized to prioritize quick fixes over long-term solutions.
- Frustrating Customer Service: Numerous AHS customers have reported difficulty resolving disputes or getting clear communication from the company.


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