Customer service is always a priority at Westside, but when we received a call last month from an active military family in need, we kicked it into high gear to make sure they had a working washing machine as soon as possible.
With a baby due in a week and a husband soon returning from deployment, a customer called us in tears hoping to find a solution for her broken washer. Westside’s owner, Joe Chmelka, is a veteran, as well as a few of our technicians, so we understood firsthand the stress military spouses can feel navigating these issues alone. Imagining all the tiny baby clothes that will soon need to be washed and a family trying to find normalcy during this exciting stage of their lives, we knew we had to find a solution quickly.
Due to the global shortage of replacement appliance parts, we were on the hunt to find the right part for their Whirlpool washer, but we were also calling around to local retailers to find a similar washer in stock. We had a backup plan of purchasing a new washer for the family in the case that we couldn’t find a replacement part in time. In the end, having Central Iowa’s largest supply of appliance parts paid off, and we were able to find the part she needed.
Happy tears were shed as we were able to repair her washer within two days, just in time for the extra loads of onesies!
Your story illustrates that we can all make a difference in someone’s life. Thank you for the inspiration.
This is a great story about your company and the ‘extra, above and beyond’ service your team did for this military family. Excellent. Way to go and help out those who are serving our country. Because military families give so much to our country, you gave extra for them. Thank you for doing this and I will continue to be a loyal customer. We support those companies who demonstrate and live our ideals.