Month: January 2024

We understand that appliance issues can be frustrating, and scheduling a repair visit without knowing the potential problem can be time-consuming. That’s why we’re thrilled to introduce a new way for our customers to streamline the repair process – with the ability to text us a video of your appliance not working as it should.

Instead of struggling to explain the peculiar noises or strange behaviors your appliance is exhibiting, why not show us? Take a video of the issue using your smartphone and text it directly to our main number at 515-276-8899.

How It Works:

Record the Issue: Whenever you encounter an appliance problem, grab your smartphone and record a short video showcasing the issue. Make sure to capture any error codes or peculiar sounds.

Text to 515-276-8899: Once you have the video, simply text it to our main number. This allows our technicians to visually assess the problem before the scheduled repair visit.

Benefits of sharing a video with us:

Precise Understanding: Videos provide a clearer understanding of the issue than verbal descriptions. This helps our technicians pinpoint the problem more accurately.

Error Code Recognition: Many appliances display error codes when malfunctioning. With a video, our experts can identify these codes and come prepared with the necessary replacement parts.

Efficient Initial Visit: Armed with a visual of the issue, our technicians can come to your location better prepared with the supplies needed to possibly complete your repair in one trip. This efficiency saves you both time and money.

Enhanced Communication: Visual communication allows for better communication between you and our technicians. It ensures that everyone is on the same page, leading to a smoother repair process.

At Westside Appliance Repair, we’re committed to providing top-notch service that aligns with your busy lifestyle. Our video feature is designed to make the repair process seamless and efficient. Text us today at 515-276-8899 and experience the convenience of hassle-free appliance repairs.